If a friend has recently recommended a cleaner to you, don't rush off and immediately book them without checking that they are the right service provider for you. Having a regular cleaner means that you are opening your home up to someone and trusting them to do a good job, so find out why you should opt for home cleaning services from a DCA-approved cleaning team.
1. Fully Insured
Did you know that the British cleaning sector is entirely unregulated? This means that the apparently reputable service provider that you let into your home may not be operating with the legal protections that you deserve.
To combat this, one of the first things that we ask any of our members is ‘do you have the relevant insurance?. Every company that operates as a DCA member must be fully insured, including holding public liability insurance, and must also be fully registered with HMRC to show their legitimacy. We implement this requirement in order to protect both you and your property in the unlikely event of any accidents or damage, and in an effort to safeguard our members' reputations and prevent any unreputable service providers from joining our organisation.
So, make sure that you don't settle for anything less than the honest, legal, and fully insured home cleaning services offered by our members.
2. Guaranteed Standards
All DCA members are required to adhere to strict best practices and offer reliable services that clients can depend on in order to maintain their membership.
Reliability is key, and clients can trust our approved cleaners to be punctual and respectful, to communicate effectively before, during and after a clean, and to consistently deliver a dependable service. Our members are also required to use safe, approved cleaning products that are appropriate for domestic spaces, and every clean is conducted with the aim of improving your living space and creating a clean home for you and your family to enjoy.
These strict guidelines and our commitment to client safety and well-being guarantees that all DCA members deliver cleaning services that meet your expectations and the highest industry standards, so book your first clean with confidence today.
3. Commitment to Customer Satisfaction
Finally, when registering with the DCA, all of our Corporate and Full Members agree to adhere to our Members Charter, which is publicly available for you to view.
One of the core commitments that our members make is to ‘endeavour at all times to offer a first-class “customer experience” to their clients'. Whilst the majority of our Charter is aimed at maintaining the highest levels of cleanliness and hygiene, this particular commitment covers all interactions between DCA members and their clients.
By choosing a DCA-approved cleaner, you are signing up for an excellent customer service experience that guarantees your needs are met with professionalism and care. Since you are trusting a team that is endorsed by us it is essential that you can rely upon their professionalism and trust them to show the utmost respect for your home and privacy.
From consistent communication that keeps you in control of your cleaning routine, to discrete services that fit around your schedule and don't disturb your household, our team prioritises your needs and guarantees a first-class customer experience from the moment you contract their services.
4. Industry Accreditations
Whilst we provide our members with the resources and advice that they need to continue operating safely, we are ourselves backed by a range of industry accreditations that help us maintain our commitment to excellence.
This includes membership to the following industry-leading organisations:
- The British Cleaning Council
- Federation of Small Business
- British Institute of Cleaning Science
- Cleaning Industry Liaison Forum
- British Cleaning Council
- UK Housekeepers Association
- Trade Association Forum
These memberships keep us fully compliant with all the recommended industry standards and mean that we are able to support our members to deliver consistently superior cleaning services.
5. Reliable Cleaners
DCA members consistently aim to meet and exceed client expectations, which is why we allow only the best and most committed businesses to become members of our association.
To make it easy for you to find these industry-leading home cleaning services, we list all our current members on our website so that you can verify the membership of your local cleaning team. Or, if you prefer, you can hire our approved members directly from our website with the assurance that they meet our high standards.
All of our members are also required to ensure that any subcontractors who are employed to carry out work on their behalf are correctly trained and given the resources they need. They will also need to hold the same insurance coverage as our members, so if you are interested in having your oven deep cleaned or your windows professionally washed, why not cut out the middleman by having this arranged by your usual DCA-approved cleaning company.
DCA-Verified Services
So, whether you're looking for a one-off deep clean of your entire home before Christmas or you need a regular service throughout the festive season, head over to our ‘Meet Our Members' page today and find the best home cleaning services that your local area has to offer.