A Recent History of Domestic Cleaning
Throughout the course of time, domestic workers have always been present, in one form or another.
This makes it very hard for us to decide where to begin our timeline, but two relatively recent events – World War I and World War II – dramatically changed the way the domestic service industry functioned. It has been suggested that even before the first World War began in 1914, there was a growing shortage of people available for domestic service, as the population of the UK grew and the number of middle & upper class families (who, typically, were the employers of domestic staff) expanded.
As far as employment within the domestic service industry is concerned, the second World War was merely a repeat of the first. But with domestic workers already at a premium, when World War II ended in 1945, fewer people than ever were engaged in domestic service. This introduced a significant change in the way households were managed; this time the middle-class and upper-class housewife found herself having to run her own home.
Says Jenny: “The effect of the war also had an effect on many wealthy households and the lady of the house needed to find a way of compensating for the lack of staff, and to educate themselves in the form of household action rather than management. They attended cookery schools, lectures, read books on home management, and joined organisations such as the Electrical Development Association which had been formed to promote the wider use of electricity and household appliances. To make life easier for some, they employed staff that could help in the house on a daily basis or when required”.
Although many electrical appliances had been available for several years, they were expensive to purchase, and as long as servants and domestic staff were on hand, the wealthy didn’t need to concern themselves too much with how the work was carried out. To that end, the presence of labour-saving appliances was rather limited, as was, in many cases, the number of homes with an electricity supply.
But now that the wealthy housewife was responsible for doing the bulk of her own housework, she was not prepared to simply ‘put up’ with the apparatus which her staff may have used; she wanted the electric iron and the washing machine, a modern cooker and a vacuum cleaner. Because of this, sales of appliances increased dramatically. In turn, prices fell, making appliances more accessible to all, and in doing so, sales grew further.
By 1955 the number of British homes with mains electricity had risen to 88%. (source: Electricity Gallery, Museum of Science and Industry, Manchester). It was in this year that Jenny Webb began working as a trainee demonstrator for the London Electricity Board.
“It was very much a boom time” Jenny told us. “There was choice, there was hire-purchase, all sorts of things to encourage people to buy. We had a lot of middle-class and upper-class ladies coming in to see demonstrators, and of course if you think about it, until the war they probably had servants all the time, and then suddenly these poor women couldn’t have servants and they had to learn how to cook and how to wash”.
Also in 1955, Beryl & Caleb Williams* were celebrating their first wedding anniversary. When asked what appliances they had when they married, Mrs Williams -who describes herself as middle-class- fondly listed a number of items:
“I had a second-hand Servis washing machine. It was a single-tub with a wringer. We had a second-hand fridge, and I also had an electric floor polisher. We didn’t believe we could afford to have all new appliances, but our bedroom and lounge furniture was brand-new, as was our dining suite”.
Despite moving house, the suite in question still takes pride of place in their current dining area. Interestingly, neither Mr nor Mrs Williams can recall owning a vacuum cleaner of any description. But one thing which the Williams do very much remember having is a lady to help out with the cleaning.
“Her name was Mrs Crowe”, explained Mrs Williams. “I carried on working in the family business after I got married, and she came in one morning each week. She was already working for my mother and agreed to come to us too when we bought our first home”.
As time progressed, a number of changes were made which compensated for the lack of domestic workers. Coal and open fires left the house filthy and in need of thorough, daily cleaning, but were soon to be replaced by ‘clean’ gas and electric heating devices. Rooms stayed cleaner for longer, and there was no need to spend time clearing & preparing the fire each day.
Cornices and ornate mouldings, panelled doors, and picture & dado rails gradually became old-fashioned and unnecessary, indeed often being seen as little more than a dirt-trap. Modern homes were built without them, and as ‘Do-It-Yourself’ became an increasingly popular activity, many eager homeowners were encouraged to remove such features. As well as this, materials such as hardboard and plywood were widely used to cover over old panelled doors, sides of staircases and baths, and in front of unused fireplaces. Once fitted, they were coated in contemporary gloss-paint and considered to be both fashionable and very easy-to-clean.
Attitudes towards cleaning were also changing, and people became more relaxed about the amount of housework they actually needed to do. Fewer households seemed to be using domestic workers, though the process of finding someone to help remained as difficult as ever. Yet whereas employing domestic staff had once been a proud sign of great wealth, in a twist of perception, it has been said by some that having a cleaner at this time was possibly an indicator that the housewife could not cope with running a home.
Although she does not recall any specific prejudice or negativity towards those who had help, Mrs Williams did report that -up until quite recently- she never had another cleaner following the eventual retirement of Mrs Crowe. She says this was partly due to finances, given that she had two growing children and was no longer working. But again, it was partly because of not being able to find someone.
“Asking people if they had a cleaner, or could they recommend anyone, was not something you would do” she said.
Once more, we see how the increased availability of appliances played a role in replacing staff, as by now the Williams were owners of an automatic washing machine, tumble-dryer, and dishwasher.
By the end of the 1970’s, entire businesses offering packaged domestic cleaning services were beginning to emerge. They were potentially less personal and contractual than employing a cleaner or staff directly, and perhaps eased some of the guilt which those who engaged their services might otherwise have felt. By treating it as a business arrangement, there was less moral obligation on the part of the end user.
However, many of those who hired domestic staff still felt perfectly entitled to do so, even if others had a different view. As one lady told us:
“I went back to work when my child started infant school. It was hard, and when I saw an advert for a woman who was offering cleaning services, I was keen to give it a go. However, my mother-in-law was disgusted when she found out I’d taken on a cleaner. She couldn’t understand why I felt this was necessary as she had always been able to cope and didn’t see why I couldn’t manage. Yet there was no realisation on her part that she lived in a home much smaller than ours, and had never been to work in all the years she was married. She had the time to do her own housework”.
If the mother-in-law had been upset at the prospect of a member of her family having a cleaner, she was positively outraged when she inspected the home during a visit:
“Despite what she [the mother-in-law] had to say about the quality of the housekeeping, what my cleaner could do for me in one morning was unbelievable”, the lady continued. “It would have taken me far, far longer to do all that. Besides, I couldn’t really afford to pay for more than three hours a week, and certainly for a house this size I was not expecting every last surface to be cleaned on each occasion. I was only too glad of the work she did, not what she didn’t do”.
With more & more households having both adults out at work, and as people live longer, cleaning businesses and services providers of all sizes have continued to flourish. Some have grown into international franchises, whilst many more have stayed local to the area where they were first set up. People who have help with the housework often consider it to be a basic necessity of the modern lifestyle, with many working class families now taking advantage of a cleaning service too.
Stephen Munton, director of the Domestic Cleaning Alliance, said that when he established his own cleaning business, he fully expected to be working for people from all walks of life. Yet one aspect did take him by surprise:
“For my ignorance and lack of experience, it didn’t ever cross my mind that some of my potential clients may have worked as cleaners” he says. “It was a real eye opener. It never ceases to amaze me how many professional people I’ve met who tell me they had a cleaning job whilst at University. Some have cleaned everything from holiday homes to the urinals in working men’s clubs. One even spent a great deal of time working abroad as an Au-pair”.
She often used to tell me how she went from scrubbing those ancient factory floors to vacuuming acres of plush carpeting in a brand-new building, although her main role was to clean the dressing rooms used by the actors of a very well-known soap opera. Because the work started early in the day, her employer paid for taxis to collect the cleaners each morning and bring them to the studio. By the way she spoke, it was clear she loved her job.”
However, Stephen readily admits that life was not always as cheerful for the people he worked for. Another of his clients was well into her eighties when ill-health forced her into hiring his services. She too had spent much of her life cleaning.
“Her husband walked out on her during the 1960’s” he said, “leaving her with three teenage children. She worked full-time in a factory during the day, then at the end of her shift went on to do the first of two cleaning jobs. As one cleaning job was completed, she set off to do the next. I often wondered how she did it. I think maybe she pondered that same question herself”.
At the time of writing, attitudes towards domestic staff have changed for the better, with many domestic workers commenting on how respectful their clients are towards them. Frequently they are told just how vital their role is to the running of the household. Indeed, of those service users interviewed, the warmth and appreciation they had for many of their cleaners past & present was always apparent. Stephen Munton has his own theories as to why this could be:
“We are living in an era of greater equality and opportunity for all. Cleaners aren’t looked upon in the way they might have been a hundred years ago, because today everyone -no matter what their class position- understands the complexities of running a home. For all of the gadgets, products, and appliances on sale, ‘elbow grease’ is by far the most valuable commodity. We [cleaners] are treasured by those who we ‘do’ for, and a cleaner who turns up on the day they say they will, does a good job, and charges accordingly, should never run short of work” he says.
“I don’t feel inferior next to those who I work for – I never have- and they’ve never given me reason to. I’m on first-name terms with most of my clients, and they are quite prepared to get their hands dirty too; there’s no hierarchy. I’ve lost count of the times I’ve been at the top of a step-ladder handing down crockery or ornaments to a client so that she can wash them whilst I get on with the ironing or whatever. In another instance I had to follow a gentleman around the house, with him tidying the rooms as I set about cleaning them. It’s also not uncommon to find people who prefer to clean their own bedrooms.
Sometimes I have to ask clients for help too. I can’t always move the heavy furniture on my own, and at a little over five-foot-eight in height, I certainly can’t always reach everything I need!
Our clients know our value and, so far as housekeeping goes, in many cases are almost entirely dependent on us”.
In the absence of a reliable cleaning personnel, the homeowners know the alternative. At best, they have to do all the cleaning themselves. At worst, no one cleans at all. Today’s client knows only too well just how much focus and physical effort it takes to maintain their home and they certainly appreciate what has been done for them. What could be better after a long, hard day at work to find the house clean, fresh, and tidy? As anyone who hires domestic help will tell you, it’s a process which can cost a lot of money, but as the saying goes, the quality remains when the price is long forgotten.
Sadly, not all domestic workers are fully aware of the much deeper impact of their role. To quote one we interviewed:
“I came into this simply because I needed a job. Then one of my clients told me that because of me, her weekends are now free for her to spend time with her young children. She said that I gave her the weekend back. I had no idea how important what I did for her was”.
*Since this article was first written, it is with great sadness that we report of the death of Mr Caleb Williams. Mr Williams was a keen supporter of all that the DCA was set-up to do, and his help, advice, and time proved invaluable to the formation of our association.